Question 1

What Are Your Shipping Fees? Do You Offer Free Shipping?

Accepted Answer

Delivery Fees

USA Shipping Fees

Flat Rate $9.95
Orders over $70 FREE*
Online Gift Voucher FREE**

*Excluding any Gift Voucher value you may have in your cart. **Delivery of Online Gift Vouchers via email is free.

International Shipping Fees

Canada & Mexico: Shipping fees are up to $55.00 per order.

We recommend searching for local Canadian stores within the Store Finder, which may also have a website to purchase from.

All orders are shipped from our warehouse in Idaho.

Please note that the receiver is responsible for any customs and duty fees that may be charged at the port of entry. If the receiver refuses to pay these charges and the item is returned to us, unfortunately we cannot offer a refund on freight, and your item will not be re-shipped.

Question 2

What is your Returns Policy?

Accepted Answer

Product Returns and Refunds

Should you wish to return an order purchased from ergopouch.com, please notify us within 30 Days days of receipt with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of ergopouch.com.

Items must be returned unused, unwashed, in a sellable condition and the original packaging undamaged. Please refer to our Delivery and Returns page for further information on how to arrange a return and which products are eligible.

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to the return of such goods.

We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 14 days of purchase, however, we will not provide any refund of such purchase. If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.

If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

Sale of products listed on ergopouch.com/outlet is considered final and products purchased from the Outlet page are not eligible for refunds or exchanges unless faulty.

Question 3

My Item is Faulty what can I do?

Accepted Answer

We’re Sorry to Hear About Your Experience

While we take great care in inspecting all our items, occasionally a defect may go unnoticed.

If you've placed an order through our website and received a damaged item, or if you believe your order is faulty, we're here to assist you in resolving the issue promptly.

If you made your purchase through one of our partner retailers, please reach out to them directly, as we operate separately from these stores.

To help us address this as quickly as possible, please email us at cs@ergopouch.com with the following details:

Order number or receipt
Product details (Product Type, TOG, Size, Print)
Batch number (found on the care tag)
Photos of the item

Please ensure "Faulty Product" is in the subject line.

Once we receive this information, we will investigate the issue and work to resolve it as efficiently as possible.

Minor Faults – Faults That Are Still Fit for Purpose

At ergoPouch, sustainability is a core value, and we actively encourage the reuse of our products. Our designs are crafted with the highest quality materials and manufacturing techniques to ensure safety, durability, and comfort while meeting safe sleep standards.

However, we understand that every baby is unique and their growth patterns can lead to different types of wear and tear. Body shapes, movements, and even sleep positions can cause varying degrees of wear on clothing over time.

To help reduce the amount of clothing that ends up in landfills, we recommend repairing items when possible. If you'd like to repair your product, we are happy to assist once our Customer Service Team has reviewed the item.

Question 4

My promo code is not working, what should I do?

Accepted Answer

Promo Code Not Working.

We apologise for any inconvenience you’re experiencing with your promo code. Please review the following conditions, as discount codes may be subject to specific restrictions:

Discounts apply only to full-price items and exclude Gift Vouchers, Sale & Outlet Products, Gift Packs & Gift Bags, Multibuys, and Bundle Packs.
Welcome/Sign-Up Discount codes require a minimum order spend of $80, in addition to the exclusions listed above.
Promo codes must be entered during checkout as they cannot be applied after payment.
Only one promo code can be redeemed per order.
Some promo codes are valid for specific dates, products, and prints, so we recommend reviewing the terms and conditions on our website.

If you're still having trouble, please reach out to us at cs@ergopouch.com. We’re happy to assist you!

For quicker resolution, include the following in your email:

Your email address
The promo code you’re using
A screenshot of your checkout page, showing the items in your cart
Please use "Promo Code Not Working" in the subject line.

Question 5

What is A Cocoon Swaddle Sack, and why use one?

Accepted Answer

A Cocoon Swaddle Sack is a practical and comforting solution for swaddling your newborn. It’s designed to keep your baby snug and secure during sleep while helping to regulate their body temperature and reduce the risks associated with loose blankets. This makes it especially useful during the early months when babies are adjusting to life outside the womb. The Cocoon Swaddle Sack offers various features, such as adjustable poppers to customize the fit and allow for easy changes as your baby grows or as their sleep preferences change.

Why Use a Cocoon Swaddle Sack?

Helps with the startle reflex: Newborns often experience the startle reflex, where their arms or body jerk involuntarily, waking them from sleep. The Cocoon Swaddle Sack offers a snug, secure fit that helps contain these movements, allowing your baby to sleep more soundly and peacefully.
Provides comfort and security: The snug wrap of the Cocoon Swaddle Sack mimics the warmth and security of the womb or being held by a parent. This comforting feeling can help babies feel calm and reassured, promoting better, more restful sleep.
Eliminates loose blankets: Swaddling provides a safe and secure sleep environment for your baby, as blankets may come loose during sleep, posing a suffocation hazard. The Cocoon Swaddle Sack is secure, keeping your baby safe and eliminating the risk of loose blankets.
Keeps baby warm: Since babies can’t yet regulate their body temperature effectively, the TOG-rated Cocoon Swaddle Sack helps keep them warm and cozy throughout the night, reducing the chance of them getting too cold.
Versatile sleep options: The Cocoon Swaddle Sack offers flexibility, allowing you to choose different swaddle styles. You can keep your baby’s arms in for a snug fit, undo the poppers to let their arms out if they prefer, or pair it with a Butterfly Cardi if your baby enjoys having their hands near their face during sleep.
Supports better sleep: By providing comfort, security, and warmth, and helping to reduce the startle reflex, the Cocoon Swaddle Sack creates an environment conducive to longer, more restful sleep for your baby—and a better night’s sleep for you, too!

The Cocoon Swaddle Sack is a great choice for helping your newborn feel safe and comfortable while getting the sleep they need.

Question 6

What is the Difference Between Cocoon Swaddle Sack and a Sleeping Sack?

Accepted Answer

The Cocoon Swaddle Sack is a secure, zip-up sleeping solution that combines the benefits of a swaddle and a sleeping sack. TOG-rated for safety, it's designed specifically for newborns, making safe sleep easier for parents. The Cocoon features press studs that allow you to choose whether your baby sleeps with their arms tucked in or out, depending on their preference.

The Sleeping Sack is an organic cotton sleeping sack designed for babies and toddlers who are rolling and prefer to sleep with their arms out (usually from around 3 months of age). Made from organic cotton and elastane, it offers a soft, stretchy fit that feels like a T-shirt. The slim-fit design provides comfort and freedom of movement while keeping your little one cozy.

Which One Should I Choose?

If your baby is rolling, it’s time to transition to sleeping with their arms out, as swaddling can restrict arm movement, which is important for their ability to roll back over if they end up on their stomach.

If you’re already using the Cocoon Swaddle Sack, that’s okay! The press studs let you switch between arms-in and arms-out as your baby’s needs evolve. Once your baby has outgrown the swaddle stage, transitioning to a Sleeping Sack is a great next step. It offers more freedom of movement while maintaining a safe and secure sleep environment for your little one.

Question 7

What is a Sleep Suit Sack?

Accepted Answer

Our award-winning, TOG-rated Sleep Suit Sack combines the functionality of a sleeping bag with the freedom of a sleep suit, offering the best of both worlds. Perfect for active sleepers, infants, and toddlers who prefer more leg movement, this innovative design features a unique 4-way zip system that transforms the product from a traditional sleeping bag into a sleep suit with legs.

It’s ideal for toddlers who need more freedom to move or for use with a 5-point harness in prams or car seats*.

Important Safety Note: For safety reasons, avoid using the 2.5 TOG or 3.5 TOG versions in a car seat, as they may cause overheating.

Question 8

What is a Sleep Onesie?

Accepted Answer

The Sleep Onesie is a TOG-rated alternative to a traditional sleeping bag, designed for babies and toddlers who may not like the feeling of being in a sleeping bag but are still too young for blankets. It's perfect for children who are transitioning to a big bed, sleepwalkers, kids who often kick off their blankets, or little ones who prefer more freedom of movement than a sleeping bag allows.

With its TOG rating, the Sleep Onesie offers enough warmth on its own, eliminating the need for additional blankets in the crib, which makes it a safer sleep option.

For extra comfort, we recommend pairing the Sleep Onesie with one of our TOG-rated rompers, bodywear, or pajamas underneath. On colder nights, you can also add socks for extra foot warmth.

Question 9

What is a Hip Harness Sack?

Accepted Answer

Our Hip Harness Swaddles and Sleeping Sacks are specially designed for babies who wear a brace to treat Developmental Dysplasia of the Hip (DDH). The extra-wide pouch accommodates a variety of DDH braces and harnesses, ensuring your child can sleep safely and comfortably. These swaddles and sleeping sacks provide warmth and security without the need for additional blankets, making them a practical and comfortable solution for babies undergoing DDH treatment.

How to use the Hip Harness Sack

Q: What is the Difference Between Cocoon Swaddle Sack and a Sleeping Sack?

The Cocoon Swaddle Sack is a secure, zip-up sleeping solution that combines the benefits of a swaddle and a sleeping sack. TOG-rated for safety, it's designed specifically for newborns, making safe sleep easier for parents. The Cocoon features press studs that allow you to choose whether your baby sleeps with their arms tucked in or out, depending on their preference. The Sleeping Sack is an organic cotton sleeping sack designed for babies and toddlers who are rolling and prefer to sleep with their arms out (usually from around 3 months of age). Made from organic cotton and elastane, it offers a soft, stretchy fit that feels like a T-shirt. The slim-fit design provides comfort and freedom of movement while keeping your little one cozy. Which One Should I Choose? If your baby is rolling, it’s time to transition to sleeping with their arms out, as swaddling can restrict arm movement, which is important for their ability to roll back over if they end up on their stomach. If you’re already using the Cocoon Swaddle Sack, that’s okay! The press studs let you switch between arms-in and arms-out as your baby’s needs evolve. Once your baby has outgrown the swaddle stage, transitioning to a Sleeping Sack is a great next step. It offers more freedom of movement while maintaining a safe and secure sleep environment for your little one.

Q: What are Window Blockouts?

Our reusable static-cling Window Blockout is the perfect solution for creating a completely dark room for your baby or toddler. Ideal for preventing early waking and promoting better sleep during summer or daylight saving time, this easy-to-use blockout ensures your little one enjoys a comfortable and restful night. Simply apply it to the window, and enjoy a dark, calming environment that helps with settling and longer, uninterrupted sleep.

Question 10

How do I choose the right size Sleeping Sack?

Accepted Answer

How do I choose what to buy?

Choosing the right sleeping sack for your child depends on their sleep preferences, as well as their weight and height. Here’s a general guide to help you choose the right sleeping sack from our range:

0-3M: Start with our Cocoon Swaddle Sack (arms in or out) for a snug, secure feeling.
3-12M: Transition to a Sleeping Sack, which offers a similar slim-fit design and fabric as the Cocoon Swaddle.
12-24M: Choose between a Sleeping Sack for a wider fit or a Sleep Suit Sack for active toddlers who move a lot during sleep. The Sleep Suit Sack is also great for use in a 5-point harness.
2-3Y: Stick with your toddler’s preferred option (either the Sleeping Sack or Sleep Suit Sack). You can also introduce a Toddler Pillow to help them stay in one place during sleep.
3-4Y: Continue using the Sleep Suit Sack in ‘legs’ mode, or try our Sleep Onesie or Kids Pyjamas for warmth under a blanket while transitioning to a big bed.
4Y+: Your big kid can now enjoy our TOG-rated Pyjamas and Convertible Quilt. Congrats on reaching this milestone!

Important Notes:

Always ensure the sleeping sack fits snugly around the neck and armholes to prevent your baby from slipping through or pulling the material over their face.
The sleeping sack should be bell-shaped from the hips down to prevent hip dysplasia and allow for free leg movement.
We offer both sleeveless and sleeved options starting from size 3M+. Sleeves are recommended for room temperatures below 70°F (21°C).

Sizing Tips:

A baby weighing 4.4 lbs or more can safely use the 00000 size. For smaller babies, please consult your pediatrician first.
A baby weighing over 6.6 lbs is suitable for the NB 0000 size, and a baby weighing 6.6-13.2 lbs fits the 0-3M size.
Most newborns born at 38 weeks or later will fit the Newborn 0000 size.

Question 11

What are Layers?

Accepted Answer

Our TOG-rated Rompers are designed to be worn as pajamas underneath a Swaddle, Sleeping Sack, or Sleep Suit Sack to provide extra warmth. Available in both short and long-sleeve options, these rompers are essential for helping you choose the right TOG based on the room temperature.

Combined with our What to Wear guide, they take the guesswork out of dressing your little one for sleep. It's a simple and genius solution.

All ages from newborn to 2 years.

Please watch our fantastic video for more helpful information.

Question 12

What is a Butterfly Cardi?

Accepted Answer

The Butterfly Cardi is designed for babies who prefer hands-up sleeping or are transitioning to arms-out sleeping, typically between 2-6 months. Some babies don’t enjoy having their arms swaddled in, and the Butterfly Cardi offers a solution. Its unique design allows your baby to sleep with their arms close to their face, while still providing the comfort and security of a swaddle. It also serves as a great transition aid, helping ease your little one into arms-free sleeping. Simply wear it over your baby’s swaddle to help them adjust gradually to this new sleep style.

Question 13

Can I wear Arm warmers over a Long Sleeve Sleeping Sack?

Accepted Answer

We recommend using Arm Warmers only over a sleeveless sleeping sack, not one with sleeves. This ensures your child maintains a comfortable temperature throughout the night and helps prevent overheating.

On those tricky trans-seasonal nights when it's warm at bedtime but cools down later, dress your baby in their sleeveless sleeping bag as usual, and add the Arm Warmers later in the evening, just before you head to bed. This way, you can adjust their warmth without disrupting their natural sleeping position, which supports healthy hip joint development.

Made from our signature premium GOTS-certified organic jersey cotton, the Arm Warmers offer gentle stretch and breathability to keep your little one comfortable. Natural fibres help regulate temperature, ensuring a cozy, safe sleep.

Question 14

What is a HugMe Blanket?

Accepted Answer

The HugMe Blanket is a TOG-rated, safe alternative to traditional blankets, designed for use from birth. It provides extra warmth and security without the risk of blankets coming untucked. Fitting firmly over your baby, it acts as a mattress sleeve, offering added comfort and safety for newborns during sleep.

With two sides featuring different TOG ratings, the HugMe Blanket lets you adjust warmth based on your baby's needs. Choose between:

0.2 TOG for lighter warmth and a reduced startle reflex, or flip to the 1.0 TOG side for a warmer, more secure fit.
1.0 TOG for moderate warmth, or flip to the 2.5 TOG side for extra warmth during cooler nights.

We also provide a Bedding Temperature Guide to help you layer appropriately, ensuring your baby stays at the ideal temperature throughout the night.

The HugMe Blanket offers two levels of firmness, with adjustable zips to customize the fit based on your baby's size and startle reflex strength, ensuring a snug, secure fit.

It’s suitable for use from newborn to the rolling stage, or until your baby outgrows their bassinet—whichever comes first. With this adjustable, safe, and comfortable option, your baby will sleep soundly and securely, without the risk of loose blankets.

Question 15

Why is the Organic Toddler Pillow so thin (3cm)?

Accepted Answer

The Organic Toddler Pillow is designed with a 3cm low-profile to support healthy spine alignment for children aged 2 years and up. This design helps prevent neck strain and promotes proper positioning for growing bodies, ensuring a more comfortable and supportive sleep.

The pillow is filled with 100% GOTS-certified organic cotton, which is breathable to help regulate temperature and avoid overheating. The removable pillowcase is made from silky-soft 400-thread-count GOTS-certified organic cotton, offering a non-toxic, chemical-free sleep environment.

Ideal for children with sensitive skin, eczema, or asthma, the Organic Toddler Pillow is a gentle and sustainable sleep solution, free from harmful chemicals and pesticides.

View Size guide

Question 16

How do I use the White Noise Machine?

Accepted Answer

Using with a Baby: Place the white noise machine on a flat surface at least 2 meters (6.6 feet) away from your baby. Never position the unit near your baby’s ears (e.g., inside the bassinet, cot, crib, or pram). Use the machine to help settle your baby to sleep, and once they are asleep, turn it off for optimal safety.

Sound Settings:

To turn the sound on/off, press and hold the Power button for 3 seconds. The track will start playing once activated.
To change the sound track, simply press the Sound Track Selection button once. There are seven soundtracks available, and the unit will return to the last track played when it was turned off.

By following these guidelines, you can safely use the white noise machine to help your baby settle and sleep soundly.

How to Use the White Noise Machine

Question 17

What are Window Blockouts?

Accepted Answer

Our reusable static-cling Window Blockout is the perfect solution for creating a completely dark room for your baby or toddler. Ideal for preventing early waking and promoting better sleep during summer or daylight saving time, this easy-to-use blockout ensures your little one enjoys a comfortable and restful night. Simply apply it to the window, and enjoy a dark, calming environment that helps with settling and longer, uninterrupted sleep.

Question 18

What are affirmation cards?

Accepted Answer

For many parents, the mental health of their children is a clear priority. And it should be - a 2017 Australian study in reported one in 7 children aged between 4 and 17 have a diagnosable mental health condition. The impact of these conditions left untreated is huge – with 50% of preschool problems persisting through the childhood years. So, how can we do our best to capitalise on the preschool years to avoid future mental health problems in our children? One way is to foster their self-esteem from birth which forms a protective barrier, reducing the impact of mental illness. Think of self-esteem like a safety net – it won’t stop your child from having difficult times or struggling with mental health completely, but it can catch them before they hit rock bottom. If fact, self-esteem is the strongest predictor of happiness

You can watch our video on how affirmation cards for kids helps to manage bedtime emotions - this is a great discussion on teaching toddlers and preschoolers resilience and confidence.

Question 19

What is Route and why do you recommend this?

Accepted Answer

Route Package Protection

Route Package Protection is an affordable solution that covers your order in the event it gets lost, stolen, or damaged during transit.

As online shopping increases, unfortunately, so do instances of packages being lost or stolen from doorsteps. Route offers "peace of mind" protection for your ergoPouch order, ensuring your package is fully covered.

If any issues arise, Route makes it easy to resolve them in just a few simple steps.

Please note: Route Shipping Protection is automatically applied to your order at checkout. If you choose to opt out of this protection, ergoPouch will not be responsible for lost, damaged, or stolen packages.

Question 20

How do I track my order?

Accepted Answer

Where is my order?

Once your parcel leaves our warehouse, we will send you a shipping confirmation email containing your tracking information. This will allow you to check the status of your shipment at any time.

Physical goods/orders are shipped from our warehouse in Idaho and will be delivered by either UPS and/or other reputable courier companies.

If you can’t find the tracking email, you can also view the details through your ergoPouch account.

Question 21

Can I return or exchange a faulty item purchased from on of your partner retailers?

Accepted Answer

Can I return a product purchased from another retailer?

We’re sorry to hear that you’ve encountered an issue with one of our products.

Each of our products is made with the highest-quality materials and double-stitched for durability, but we understand that occasionally, a faulty item may slip through our quality control.

If you purchased this product through one of our partner retailers, such as Macy's, Buy Buy Baby, Amazon, etc., please reach out directly to them to process a claim. As this purchase wasn’t made through our website, we don’t have access to your order details, and we’re unable to assist with returns or claims.

Since we operate independently from our retail partners, our returns policies are different. The retailer where you made your purchase will be your best point of contact for further assistance.

Thank you for your understanding.

Question 22

Do You Offer Price Matching?

Accepted Answer

We’re sorry, but we do not offer price matching with other websites. Each retailer sets its own pricing and promotional events independently.

To stay updated on our latest releases, exclusive offers, and promotions, be sure to sign up for our newsletter, join our private Facebook group, or follow us on Instagram for all the latest news!

Question 23

How do I know if my child is ready for a Sleeping Sack?

Accepted Answer

How Do I Know If My Child Is Ready for a Sleeping Sack?

A sleeping sack is ideal for babies who have outgrown the swaddling phase and are ready to sleep with their arms out—typically around 3 months old. This transition is often marked by milestones such as rolling and a reduction or disappearance of the startle reflex.

At this stage, your baby is ready to move from a swaddle to a sleeping sack. Loose blankets are not safe for babies at this age, so a TOG-rated wearable blanket (such as a sleeping sack) is essential for keeping them safe and comfortable while they sleep.

If your baby is younger or rolling but doesn’t like swaddling, our Cocoon Swaddle Sack is a great option, as it allows for arms-out sleeping by simply opening the shoulder poppers.

Once your baby reaches around 2-4 years old, they will typically transition to a regular blanket when moving to a big bed.

For babies transitioning from swaddling, we recommend our Sleeping Sack. Made from organic cotton and elastane, it’s perfect for arms-out sleepers, offering the softness and stretch of a T-shirt with a slim, swaddle-like fit—making it ideal for your baby’s first sleeping sack after the swaddle stage.

Question 24

Do I use blankets on top of the Sleep Suit Sack?

Accepted Answer

The Sleep Suit Sack is TOG-rated and designed to keep your child warm enough for sleep without the need for additional blankets. It’s the perfect solution to replace loose bedding, ensuring your baby sleeps safely. Following safe sleep guidelines, it’s important to keep your child’s face and head uncovered, and their sleep space should be free from loose blankets, pillows, or toys.

For toddlers or preschoolers (over 2 years old) learning to use a blanket, you can introduce a light blanket over the Sleep Suit Sack as they adjust. However, for babies under 2 years old, it’s important not to use any loose blankets in their sleep space to prevent safety risks.

Question 25

Why are there no Hip Harness Swaddles for 0-3M age range?

Accepted Answer

Although babies under 3 months can be diagnosed and treated for Developmental Dysplasia of the Hip (DDH), it is less common. Therefore, our Hip Harness Cocoons and Sleeping Sacks are designed for babies aged 3 months and older. However, if your baby is younger than 3 months but meets the size requirements for the 3-6 month size, it is safe to use that size for your little one.

Please refer to our Size Guide to help you determine the correct size.

Question 26

Why choose organic fabric?

Accepted Answer

Why choose organic fabric?

Choosing organic fabric for your baby’s sleepwear can contribute to a better night’s rest. Natural, organic fibers help regulate body temperature by dispersing moisture and providing consistent warmth. All our ergoPouch swaddles, sleeping sacks, sleep suits, and layers/pyjamas are made from organic cotton, with our 2.5 TOG and 3.5 TOG products filled with organic cotton for added breathability. This helps keep babies warm without the risk of overheating.

Unlike synthetic fillings like polyester, which can cause temperature fluctuations and lead to overheating, organic cotton provides a more stable and comfortable sleep environment. Overheating can also worsen skin conditions like eczema, making natural fibers an excellent choice for sensitive skin.

Organic cotton is not only better for your baby but also better for the environment. Organic farming practices reduce the use of harmful chemicals and pesticides, promote soil health, and minimize the use of chemicals in manufacturing. As a result, organic cotton is a more sustainable, eco-friendly option compared to conventional cotton.

Question 27

Who is the Butterfly Cardi for?

Accepted Answer

The Butterfly Cardi is designed for newborn babies who either prefer to sleep with their hands up near their face or are transitioning from swaddling to arms-out sleeping.

Hands-Up Sleepers

Some newborns find comfort in sleeping with their hands up near their faces. If your baby prefers this position, simply pair the Cocoon Swaddle Sack (arms-out) with the Butterfly Cardi, which has butterfly wing pockets that safely hold your baby’s hands near their face. This setup is safe from birth with our 0-3 month size. If your baby’s sleep style changes frequently, the combination of the Cocoon Swaddle Sack and Butterfly Cardi offers three sleep options: arms-in, arms-out, and hands-up.

Babies Transitioning Out of a Swaddle

When your baby shows signs of rolling, it’s time to transition them to arms-out sleeping for safety. The Butterfly Cardi makes this process easier by serving as a transition aid. Wear it over your baby’s swaddle or sleeping Sack to help them adjust to arms-out sleeping with minimal sleep disruptions. The 0.2 TOG rating provides a lightweight layer, making it suitable for various room temperatures.

The unique arm pockets create a gentle sense of containment, helping your baby feel secure while transitioning. By gradually releasing one arm at a time into the pockets, your baby can transition to full arms-out sleep over the course of 10 days. This gradual process allows your baby to adjust to the new sensation while still having access to their hands for self-soothing. If your baby still has a strong startle reflex, you can adjust the press studs for a firmer fit around their torso.

. View full How-to-use instructions here.

Question 28

What size HugMe Blanket should I buy?

Accepted Answer

To help you choose the right size HugMe blanket, we recommend reviewing the size guide to ensure the best fit based on your mattress dimensions.

The HugMe Blanket is designed for oval or rectangular mattresses, but it is not suitable for round bassinets. If your bassinet is larger, we also offer the Bedside Sleeper size, which may be more suitable for wider bassinet mattresses.

For safety reasons, the HugMe Blanket should fit snugly over the end of the mattress, like a sleeve, with the fabric positioned no higher than your baby’s mid-chest. Your baby’s feet should be touching the end of the bassinet or cot for the most secure fit.

While our HugMe Blankets have some stretch, we strongly advise against sizing up, as a firm fit is crucial for your baby’s safety. If your mattress is up to 4cm narrower or wider than standard sizes, the blanket can still be used safely, as long as the mattress depth is within a standard range.

Always ensure your mattress has a firm surface for your baby’s safety and comfort.

Please review our size guide

Question 29

Can I leave White Noise on all night?

Accepted Answer

For babies, we recommend turning off the sound after their first successful REM cycle transition, typically about 1 hour after they fall asleep. This helps avoid over-reliance on continuous sound, which could become a sleep crutch. It also prevents potential concerns regarding the constant noise exposure to a baby’s developing auditory processing systems.

By gradually reducing the sound, you help foster healthy sleep patterns while ensuring your baby's auditory development remains optimal.

Question 30

Are the Window Blockout Blinds suitable on all windows?

Accepted Answer

The window blockout is ideal for use on single or double-glazed glass windows, making it perfect for nurseries or rooms where total darkness is needed for better sleep. It’s not recommended for frosted windows, privacy glass, non-smooth surfaces, or plastic windows, as these may prevent proper adhesion.

Keep in mind that high temperatures, humidity, and direct sunlight can affect the blockout’s ability to stay in place, potentially causing it to fall or shrink. Similarly, condensation from air conditioners, heaters, or cold windows may also impact its effectiveness. For best results, ensure that the windows are clean and dry before applying the blockout, as dirt or debris on the glass can reduce its cling.

To maintain the blockout’s effectiveness, avoid exposing it to extreme conditions and ensure it's applied on a smooth, clean surface for maximum adhesion.

Question 31

When do I file a claim with Route (Lost, Damaged & Stolen)?

Accepted Answer

When Do I Make a Claim?

Lost Orders

An item is considered lost if it is not reported as delivered. If sufficient time has passed and the expected delivery date has passed, you can file a claim.

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last tracking update.
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last tracking update.

Damaged Orders

If your item arrives damaged, unusable, or in unacceptable condition due to shipping, you can file a claim right away.

Claims for damaged items require photos of the packaging and item(s) and must be filed within 15 days from when it was marked as delivered.

Stolen Packages

If your package is marked as "delivered" but you did not receive it, Route will consider it "stolen" and you can file a claim.

Claims for stolen packages will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. Route allows 5 days to account for possible delays or missed deliveries.
Please note, some issues may require a police report.

Route will promptly review your claim, and you can easily track its status at any time.

Question 32

What is the Difference Between Cocoon Swaddle Sack and a Sleeping Sack?

Accepted Answer

The Cocoon Swaddle Sack is a secure, zip-up sleeping solution that combines the benefits of a swaddle and a sleeping sack. TOG-rated for safety, it's designed for newborns, making safe sleep easier for parents. The Cocoon features snap buttons that allow you to choose whether your baby sleeps with their arms tucked in or out, based on their preference.

The Sleeping Sack is an organic cotton sleeping sack designed for babies and toddlers who are rolling and prefer to sleep with their arms out (usually from around 3 months of age). Made from organic cotton and elastane, it provides a soft, stretchy fit that feels like a T-shirt. The slim-fit design offers comfort and freedom of movement while keeping your little one cozy.

Which One Should I Choose?

If your baby is rolling, it’s time to transition to sleeping with their arms out, as swaddling can restrict arm movement, which is important for their ability to roll back over if they end up on their stomach.

If you’re already using the Cocoon Swaddle Sack, that’s okay! The snap buttons let you switch between arms-in and arms-out as your baby’s needs evolve. Once your baby has outgrown the swaddle stage, transitioning to a Sleeping Sack is a great next step. It offers more freedom of movement while maintaining a safe and secure sleep environment for your little one.

Question 33

What are Pajamas?

Accepted Answer

Our organic cotton two-piece kids' pajamas are TOG-rated to keep your little one warm and comfortable throughout the night. Designed as the next step after our zip-up rompers, these unisex pajamas are perfect for children aged 2 to 6 years.

With a slim-fit design for added comfort, our organic pajamas can be worn under our Sleeping Sacks, Sleep Suit Sacks, and Sleep Onesies—or simply on their own with blankets in a big bed.

The separate top and bottom make these pajamas ideal for toilet-training toddlers and independent preschoolers who enjoy dressing themselves at bedtime.

Question 34

What are your shipping timelines? (How long will it take to deliver my order?)

Accepted Answer

The shipping timing once the item has been picked up from our warehouse will vary depending on the destination.

USA

Delivery times within the USA average between 3 - 7 business days, depending on location.

Canada and Mexico

Orders take around 4 - 7 working days to arrive.

Please remember that this timeframe is only related to the order delivery: if you need more information on the processing order time, please see Order Processing Time

Question 35

How do I make a return?

Accepted Answer

We Want You to Love Your ergoPouch!

If you're not completely satisfied with your purchase, we're here to help.

For purchases made through www.ergopouch.com, we are happy to offer a refund within 30 days of receiving your order.

Please note the following conditions for returns:

Items must be unused, unwashed, and in their original, undamaged packaging.
Refunds are not available for sale items
Refunds are not available on sale items.
Return shipping costs are the responsibility of the purchaser.

How to Start Your Return

To begin the return process, simply email us at cs@ergopouch.com with the following information:

Your order number
The item you’d like to return (please include the style, TOG, size, and print)
The reason for your return

Once we receive your email, we’ll be in touch to assist you further.

Question 36

What if I haven’t received my order confirmation?

Accepted Answer

Thank you so much for your order and for supporting us!

Once your purchase is complete, you should receive a confirmation email with your order number and details. If you haven't received it yet, please check your spam or junk folder—sometimes emails end up there. If you find it, simply add ergoPouch to your safe senders list to ensure you don’t miss any future updates.

If you have an ergoPouch account, you can also log in to view the status of your order.

If you still can’t find your confirmation, please email cs@ergopouch.com so we can assist you. It’s possible there was a typo in your email address or an issue with your order, and we’ll be happy to help resolve it.

Question 37

Discount Code Not Added—Can I Still Get the Sale Price?

Accepted Answer

Can I Still Get the Sale Price?

Unfortunately, promotional codes must be entered at checkout and cannot be applied after an order confirmation has been received. However, the code will remain valid for your next purchase.

We recommend reviewing the terms and conditions on our website, as some codes are specific to certain dates, products, and prints.

Question 38

How do I use the Cocoon Swaddle sack?

Accepted Answer

Our Cocoon Swaddle Sack has been designed to make swaddling your baby simple and safe. Here’s how to use it properly:

How to Use the Cocoon Swaddle Sack:

Prepare the surface: Place the Cocoon Swaddle Sack on a safe, flat surface like a changing table, with the zipper facing down.
Position your baby: Gently lay your baby on top of the Cocoon Swaddle Sack, ensuring they’re centered on the flat surface.
Place their legs in: Slide your baby’s legs into the sack and start zipping it up.
Position their arms: Lay your baby’s arms across their chest, or if they’re wiggling, gently guide their arms down along their sides. (Don't worry if they resist at first—just keep trying, and they’ll get used to it!)
Zip it up: Once their arms and legs are securely in the sack, zip it up, and voila—your baby is swaddled and ready to rest.

When you unzip it to remove the swaddle, expect to see the sweetest little stretch from your baby!

Benefits for Your Baby:

TOG rated for warmth: The Cocoon Swaddle Sack is designed to keep your baby at a comfortable temperature, with warmth regulated according to the TOG rating system. (Learn more about TOG ratings.)
Hip-friendly: The ergonomic design is approved by the International Hip Dysplasia Institute for being "hip-healthy." It allows your baby to move their legs freely and adopt the natural ‘frog-leg’ position, which reduces the risk of hip dysplasia.
Breathable and gentle on skin: Made from natural, breathable fibers such as soft organic cotton, the Cocoon Swaddle helps keep your baby’s body at an even temperature while being gentle on their delicate skin.
Comfortable fit: Contains 5% elastane, giving your baby the freedom to expand their chest and move comfortably, allowing for growth spurts.
Non-toxic materials: The Cocoon Swaddle is made with non-toxic materials, ensuring it's safe for your baby to use.
Skin protection: The zip is enclosed to protect your baby's sensitive skin from irritation.

With its thoughtful design, the Cocoon Swaddle Sack ensures that your baby stays comfortable, safe, and cozy while providing peace of mind for you.

Follow our step-by-step guide and video for how to use the Cocoon Swaddle Sack

Question 39

How Do I Safely Transition My Baby to Arms-Out Sleeping in a Sleeping Sack?

Accepted Answer

Transitioning your baby to arms-out sleeping can be tricky for some, but with patience and consistency, they’ll adjust over time. Here’s a two-step approach to make the transition smoother:

Step One: One Arm Out
Start by releasing one arm from your baby’s swaddle or sleeping sack during sleep. This allows your baby to get used to the feeling of having one arm free, while still feeling secure with the other arm tucked in. Give this approach about a week to help your baby adjust comfortably.

Step Two: Both Arms Out
After a week of one-arm-out sleeping, gradually transition to both arms out of the sack. It may take a few nights for your baby to adjust, and you might encounter some challenging sleep sessions. Stick with it—resist the urge to swaddle or cover their arms, as your baby will eventually get used to their new sleeping position.

When Your Baby Starts Rolling
If your baby begins rolling independently onto their tummy while sleeping with arms out, there’s no need to roll them back. This is a natural part of their development and is considered safe as long as they’re able to roll both ways.

Need Extra Help with the Transition?
If you anticipate some resistance to arms-out sleeping or if the transition feels challenging, we’ve got a solution! Our Butterfly Cardi is designed to make this shift smoother, providing extra comfort and support as your baby moves from swaddling to arms-out sleeping. This can help ease the change and keep your baby cozy through the process.

With these steps and the right support, your baby will soon be enjoying their newfound freedom to move and sleep safely!

Question 40

Do Your Sleep Onesies Have Foot and Hand Cuffs?

Accepted Answer

Hand cuffs are commonly used in baby sleepwear to prevent accidental scratches. Babies have less control over their movements and quickly growing nails, so these cuffs help protect their sensitive skin, particularly in the early months when coordination is still developing.

As children grow and gain more control over their movements, their need for cuffs decreases. Older children may benefit from more freedom of movement while sleeping, making cuffs less necessary.

For this reason, our Sleep Onesies for children aged 4 years and older no longer include foot or hand cuffs, offering more comfort and flexibility as your little one sleeps.

It's also important to note that your baby's feet or hands might feel cooler than their core temperature. As long as their core is warm and dry to the touch, they are comfortable enough during sleep. You can check this by placing your hand on the skin of their nape or upper back.

Question 41

What is the best way to wash and care for my Sack?

Accepted Answer

How do I properly wash and care for my ergoPouch product to extend its life?

All of our pouches are double-stitched and dyed with non-toxic, water-based dyes, certified to be free from formaldehyde, phthalates, and lead. With proper care, your ergoPouch can be used for several years and passed down from one baby to another.

Washing Instructions:

Delicate/gentle cycle
Cold water
Mild detergent
Do not soak or bleach

To preserve the fabric’s quality, wash your ergoPouch on a gentle or delicate cycle in cold water with a mild detergent. If the item is still wet after washing, we recommend running an additional spin cycle.

For winter TOG products, we suggest placing them in a garment wash bag. This helps protect the delicate fabric, maintain the shape of the garment, and prevent damage from other items in the wash.

Important Care Tips:

Avoid high temperatures from hot water, dryers, or irons, as they can cause fading and fabric breakdown. Always wash in cold water and tumble dry on low.
Heat can cause shrinking, so be cautious with drying temperatures.
Do not soak or bleach the item.
When washing, it’s best to launder a full load, but avoid washing with towels or bedding, as they can put excessive weight on the garment, particularly the filling in our 2.5 or 3.5 TOG products.

Drying Instructions:

Tumble dry on a low setting or dry in direct sunlight, inside out.
If air-drying, avoid using a coat hanger or hanging the item by the neck, as this can stretch the neckline. If drying outside, ensure the pouch is turned inside out to protect it from fading in direct sunlight. Once dry, bring the item inside to prevent prolonged sun exposure, especially in summer, as this could cause shrinkage or damage.

We recommend starting by air-drying your pouch and finishing with a low tumble-dry setting to help “fluff” the fibers and maintain the loft, especially for products filled with organic cotton (e.g., 2.5/3.5 TOG Sleeping Sacks & Suits, Pillows, and Quilts). If you don’t have a dryer, drying in direct sunlight will help release moisture.

Even Distribution of Filling: If you notice uneven filling distribution after a non-delicate wash cycle, a gentle tumble-dry on low should help redistribute the filling evenly.

Question 42

Should I Choose Pajamas or Rompers?

Accepted Answer

Our rompers are a great choice for newborns to 2-year-olds, providing extra warmth and comfort underneath a swaddle or sleeping sack. Made from soft organic cotton, these TOG-rated rompers can also be worn on their own for daytime comfort.

For toddlers and kids aged 2 to 6 years, our 2-piece pajamas are the perfect option. Once your little one outgrows the rompers, these pajamas offer a simpler solution, especially for those toilet training or starting to dress themselves. The slim-fit design ensures they’re comfortable under a sleeping sack or sleep suit without adding bulk. They’re also ideal for kids transitioning to a big bed with blankets, offering the perfect mix of warmth and freedom.

Question 43

Can I use the Butterfly Cardi over any Swaddle or Sleeping Sack?

Accepted Answer

Yes, the Butterfly Cardi is designed to be worn over your baby's Swaddle, Sleeping Sack, or Romper, making it an ideal transition aid when your little one is ready to move to arms-free sleeping. It helps ease the transition by keeping your baby's arms close to their face with the hands-up option, while still allowing them to adjust to the sensation of sleeping with their arms out.

In warmer weather, many parents use the Butterfly Cardi with just a diaper and singlet for sleep. This is especially helpful for babies who may still have a strong startle reflex, providing a sense of containment while keeping them cool and comfortable.

View full How-to-use instructions here.

Question 44

Is this device low in Electric & Magnetic Fields (EMFs)?

Accepted Answer

Our device is a small, low-power unit that does not fall into the category of home electrical goods that typically emit higher EMFs. However, to minimize any potential exposure, we recommend always placing the device at least 2 metres (6.6 feet) away from your baby or anyone using it. This ensures a safe distance and further reduces any concerns about EMF exposure.

Question 45

Will the window blockouts leave residue on my window?

Accepted Answer

The Window Blockout uses static cling to adhere to your windows, so there's no sticky residue left behind. This makes it reusable, allowing you to easily remove and reapply it as needed. Block out light during nap time for a peaceful sleep, then roll it up and store it when your little one is awake to let in natural sunlight. Its portable design makes it easy to fold or roll up when not in use, offering a practical and flexible solution for any room in the house. Perfect for ensuring your child enjoys a restful, dark sleep space.

Question 46

How do I track my order through Route?

Accepted Answer

How to Track with Route

Route is a convenient mobile app that lets you track all your online orders in one place. No more searching through emails for tracking numbers! With Route’s dynamic maps and real-time updates, you’ll stay informed at every stage of your delivery.

The app is available for download on both the Android and Apple app stores.

Question 47

How can I check my order status?

Accepted Answer

Where is my order?

Once your parcel leaves our warehouse, we will send you a shipping confirmation email containing your tracking information. This will allow you to check the status of your shipment at any time.

Physical goods/orders are shipped from our warehouse in Idaho and will be delivered by either UPS and/or other reputable courier companies.

If you can’t find the tracking email, you can also view the details through your ergoPouch account.

For information on order processing times, please refer to our Order Processing Time.

Question 48

Can I use more than one discount code at a time?

Accepted Answer

You can only redeem one discount code or offer at a time. However, if you have a second code that has not expired and still meets the terms and conditions, you can use it on your next order.

We recommend reading the terms and conditions on our website, as some codes apply to specific dates, products and prints.

Question 49

What Size Cocoon Swaddle Sack Should I Buy?

Accepted Answer

Choosing the right size for your baby’s Cocoon Swaddle Sack is crucial for both their safety and comfort. A properly sized swaddle ensures a firm and secure fit, mimicking the snug feeling your baby is used to. It’s important not to upsize in order to get more wear out of the swaddle, as this could compromise its effectiveness and safety.

Size Recommendations:

Newborn Size: This is perfect for babies from birth and can be comfortably used until your baby reaches about 6-8 weeks, depending on their size. Larger babies may outgrow the Newborn size in about 3-4 weeks.
Size 0-3 Months: As your baby grows, you’ll need the next size up. We recommend having 2 Newborn (0000) swaddles for use at birth, and 2 Size 0-3 Months swaddles as your baby reaches this stage.

To ensure you choose the right size for your baby’s weight and to prevent the swaddle from riding up around their face, please refer to the Size Guide for more details. Using the proper size will help keep your baby safe, snug, and comfortable, promoting a restful night's sleep.

Question 50

Can my child walk around in the Sleep Suit Sack?

Accepted Answer

The Sleep Suit Sack is designed specifically for sleeping, not for walking or use outside of bed. However, it does feature grip pads on the bottom to assist with overnight bathroom trips or if your child happens to sleepwalk.

For safety reasons, we recommend using the Sleep Suit Sack exclusively for sleep. To reinforce sleep cues, dress your child in the Sleep Suit Sack just before bedtime or lights out, signaling that it’s time to wind down and settle in for the night.

Question 51

Should I choose an sleeping sack with sleeves?

Accepted Answer

Our pouches are available in both sleeveless and sleeved versions, starting from 3 months and up. As a general rule, we recommend choosing a sleeved sleeping sack if the room temperature is below 70°F (21°C).

It’s normal for your child’s hands to feel cold while sleeping, but as long as the nape of their neck and chest feel warm and dry, they are likely comfortable.

Always check for signs of overheating. Feel your baby’s neck or back to ensure they’re not too hot. If they feel sweaty or warm, remove a layer of clothing. Remember that every baby is different, so it’s important to adjust based on how they feel and act. By staying mindful of their comfort and adjusting their clothing as needed, you can help them sleep both safely and comfortably.

Make sure to select the appropriate size based on your child's weight (refer to our Size Guide for more information).

Question 52

How Does the 3-Way Zipper Work on the Long Sleeve Rompers?

Accepted Answer

Our Long Sleeve Romper features a unique 3-way zipper design, offering more functionality than typical "zippies" or "onesies." The zipper runs down the center of the body, under the crotch, and partially up the back. This design helps keep your baby’s diaper securely in place throughout the night, reducing the chance of overnight leakage. It also makes diaper changes and dressing easier, as you can unzip the legs for quick access. For added comfort, the zipper ends can be tucked underneath the crotch during sleep to ensure your little one sleeps soundly without any discomfort.

Question 53

How to use the TOG Guide for HugMe Blanket?

Accepted Answer

Check the Room Temperature: Start by determining the temperature of the room your baby sleeps in, using a thermometer strip (as room temperature can change throughout the day and night).
Match Room Temperature with TOG Rating: Use the temperature table to match the room temperature with the appropriate TOG rating in the left column. This will help you select the right level of warmth for your baby.
Choose the Right TOG-Rated Product: Depending on your child's age, size, and developmental stage, choose the appropriate TOG-rated product such as a swaddle, sleeping bag, sleep suit bag, or sleep onesie to pair with the HugMe Blanket.
Select the Correct TOG Side: Refer to the guide to choose whether to use the 0.2 TOG or 1.0 TOG side of the HugMe Blanket, based on the room temperature and your baby’s comfort needs. Make sure to also consider which undergarments (Layers/Bodywear) to use underneath for optimal comfort.

Note: This product is designed for use with ergoPouch products only. Keep the dressing guide near your baby's sleeping area for easy reference. The guide is intended as a recommendation, but you should also consider other factors such as your baby’s health, whether the room has air conditioning or heating, and whether your baby tends to run hot or cold.

For more information, please see our TOG ratings & your What to Wear Guide

Question 54

When is a good time to stop using white noise?

Accepted Answer

As your baby grows, they may begin to associate certain sounds with sleep and may become less reliant on white noise for settling down. By around 12 months of age, many babies transition to using a comforter or other self-soothing methods, making white noise less essential. However, if your baby is still responding well to it, you can continue using it beyond this age.

If you do decide to stop using white noise, you can gradually phase it out by lowering the volume or reducing its use over time. White noise can also be a helpful tool when you're outside of your normal sleep environment, such as on vacation or during outings, as it can signal to your baby that it's time to sleep, making transitions smoother.

Ultimately, if it's still working for your baby, there's no rush to stop using it!

Question 55

How do I fit the Window Blockouts onto my window?

Accepted Answer

Measure your window – Measure the width and height of your window.
Cut to size – Add an extra 2 cm to each measurement and carefully trim the blockout to the right size to ensure a perfect fit.
Prepare the window – Lightly mist the window with water using a spray bottle or damp cloth. This helps the blockout cling more effectively.
Apply the blockout – Peel the blockout from the backing sheet and gently place the shiny side against the window at your desired height.
Smooth it out – Use your hand to smooth the blockout down and remove any air bubbles. If bubbles remain, you can easily smooth them out with a credit card, or peel the blockout off and reapply.

This method ensures a seamless application, leaving your window looking neat and your room darkened for optimal sleep!

For a visual guide and more tips & tricks, check out our How to Use Page.

Question 56

How do I file a claim with Route?

Accepted Answer

How to Make a Route Claim

Filing a claim is quick and easy! You can submit your shipping insurance claim with just one click through the email Route sends after checkout. Alternatively, you can file your claim directly here - Route Claim.

Please have your ergoPouch Order Number or Route Order ID ready when completing the claim form.

Question 57

Can I change my delivery address?

Accepted Answer

Need to Update Your Address?

Please contact our customer service team as soon as possible. While we can’t guarantee we’ll be able to update your address, we will do our best to stop it before it ships, depending on its current status. Once an order is packed or shipped, changes can no longer be made.

To request an update, please email us at cs@ergopouch.com with the subject line “URGENT: Update Address” and include the following details:

Full name
Order number
Address line 1 (street, number)
Address line 2 (apartment, building, etc.)
City
Zip code
Country

If your order is already being prepared for shipment, we are unable to make any changes, including modifying your delivery address.
Once your shipment is on its way, you'll receive a confirmation email with the tracking number. At that point, we recommend contacting your courier to redirect your parcel while it’s in transit.

Customer Service Hours:

Australia (AEDT): Monday to Friday, 9:00 AM - 5:00 PM AEDT
USA (PST): Sunday to Thursday, 2:00 PM - 10:00 PM PST

Please note that any requests submitted outside of these hours or over the weekend will be addressed on the next business day and may be more challenging to process promptly.

Question 58

Where can I buy an ergoPouch Gift Voucher?

Accepted Answer

Online Gift Voucher

Give the Gift of Sleep to the tired parents in your life! If you're not sure what products in our range would be suitable for a gift, then let them choose by purchasing an ergoPouch Gift Voucher, an online baby gift card ideal for baby showers and sprinkles or as a new baby gift voucher to welcome their new addition.

The Online Gift Voucher can be used to shop and buy on ergopouch.com.au and is delivered via email to your recipient on whichever day you choose.

For more information, please visit - Online Gift Voucher

Question 59

When do I transition my baby from Swaddle Sack (closed poppers) to Sleeping Sack (open poppers) in the Cocoon?

Accepted Answer

It’s time to begin transitioning your baby from a swaddle (with closed poppers) to a sleeping sack (with open poppers) when they start showing signs of rolling over from their back onto their front. This usually happens around 8 weeks of age, and it’s important because a rolling baby needs to be able to use their arms to lift their head and breathe clearly if they roll onto their front.

Signs It’s Time to Transition:

Attempting to roll: Your baby may start trying to roll their body when unswaddled.
Tummy time progress: They may push up on their hands during tummy time, lifting one hand off the ground.
Fussiness with swaddling: If your baby becomes fussy or fights when being swaddled, or if they show signs of disrupted sleep.
Disappearance of the startle reflex: If your baby no longer has the startle reflex, it may be a sign they’re ready for arms-out sleep.
Hands up or free: Your baby might try to get their hands free or up near their face when swaddled, indicating they want more freedom.

How to Transition: We recommend starting with one arm out of the swaddle. This gradual approach helps your baby adjust to the new sleeping position. You may experience a few disturbed nights as they get used to this change, which is perfectly normal. Try leaving one arm out for a few days or a week, then switch to the other arm once your baby seems comfortable.

If your baby is having trouble adjusting, don’t revert to swaddling, as it could be unsafe if they are already trying to roll. Instead, try using our Butterfly Cardi to help with the transition. It provides some extra security while still allowing your baby’s arms to move freely, making it easier for them to adapt.

Transitions can take time, but with patience and gradual steps, your baby will be able to sleep comfortably and safely without the swaddle.

Question 60

How many Sleeping Sacks do I need?

Accepted Answer

The number of sleep sacks you'll need for your baby depends on a few factors, such as how often you do laundry, the weather conditions in your area, and your baby’s growth. However, most parents find that having 3 to 4 sleep sacks is ideal. Here's why:

Backups for Laundry:

Babies often have accidents both day and night, and their sleep sacks can get dirty from spills, spit-ups, or other messes. Having 2 or 3 extra sleep sacks ensures you always have a clean one ready while the others are in the wash.

Weather Variations:

Different TOG ratings are designed for various temperatures, so having multiple sleep sacks allows you to adjust to changing weather conditions. For example, you might choose a lighter sleep sack 0.2 TOG for warmer months, a versatile 1.0 TOG for year-round use, and a thicker one 2.5 or 3.5 TOG for colder months.

Size Growth:

Babies grow quickly, so it’s a good idea to have a sleep sack in the next size up ready as your baby grows and needs more space.

In Summary:

We recommend having 3 to 4 sleep sacks: one in use, one or two in the wash/drying, one for a different temperature range, plus one for when your baby outgrows their current size. This setup ensures you're always prepared, and your baby stays comfortable and safe.

Question 61

When do I stop using the Sleep Suit Bag?

Accepted Answer

Your child can transition out of the Sleep Suit Sack when they are ready to move to a big bed with blankets, usually around 2 years of age or older. If you're unsure about the timing, our Transitioning from bassinet to a crib Guide can provide helpful tips.

Most children transition between 2.5 to 4 years old, but if your child still loves their Sleep Suit Sack and finds it comforting, there’s no rush to stop using it. It’s designed to grow with your child, and we offer sizes up to 8 years for continued comfort and safety.

Question 62

Do I use blankets on top of a sleeping sack?

Accepted Answer

Our TOG-rated sleeping bags are designed to provide optimal warmth and insulation, keeping your child comfortable throughout the night without the need for loose bedding. They are intended as a safe alternative to blankets. For safe sleep, always ensure your child’s face and head remain uncovered, and avoid placing loose bedding, pillows, or toys in the cot.

Please refer to our included What to Wear Guide for simple instructions on how to layer underneath the sleeping bag for added warmth.

Question 63

Is the HugMe Blanket safety tested?

Accepted Answer

Safety is at the forefront of mind when designing an ergoPouch product.

Each of our products undergoes rigorous safety testing to meet or exceed the required standards for AU/NZ, US, UK/EU, and SIDS guidelines for baby sleep products. The HugMe Blanket was specifically designed with newborns in mind, offering a safer sleep alternative for babies. Many new parents are taught by midwives, friends, and family to tuck a blanket around their baby to keep them warm, which often leads to the use of heavy, loose blankets that can pose safety risks. The HugMe Blanket was created to provide a safer option that addresses these concerns.

The HugMe Blanket has been thoroughly and independently tested and approved by the Infant and Nursery Products Alliance of Australia (INPAA) and in partnership with The Lullaby Trust UK. It has been recognized as a safer-sleep product for newborns born at full term (37 weeks+), weighing 3kg+, and measuring 50cm+—provided they are not yet rolling.

In line with the safety standards set by INPAA, The Lullaby Trust UK, Red Nose Australia, and the American Academy of Paediatrics (AAP), the HugMe Blanket meets the following newborn safe sleep criteria:

Place infants in their own sleep space: The HugMe Blanket is designed to fit bassinets, cots, cribs, and bedside sleepers, encouraging parents to place their baby in their own safe sleep space instead of co-sleeping or using seating devices like swings, car seats, or loungers.
No loose blankets in the baby’s sleep space: The HugMe Blanket is a snug-fitting mattress sleeve that wraps around the mattress like a pillow slip. It can't shift or become loose, preventing blankets from riding up over the baby’s chest. This design ensures it’s not considered loose bedding, reducing the risk of suffocation.
Place baby on their back in the feet-to-foot position: The HugMe Blanket encourages parents to place their baby on their back, with their feet touching the end of the cot or bassinet, to ensure safe sleep posture.
Avoid overheating and keep the face uncovered: The HugMe Blanket is TOG-rated, made from breathable organic cotton, and comes with a What to Wear Dressing Guide. This helps parents dress their baby appropriately for sleep, avoiding the need for quilted or heavy polyester blankets that could trap heat or pose suffocation risks if they shift over the baby’s face.

The HugMe Blanket includes the following important safety warnings:

Designed for newborns who are not yet rolling.
Discontinue use once babies show signs of rolling to ensure their safety.
Position the HugMe Blanket no higher than midway up the baby’s chest when their feet are at the end of the cot/crib/bassinet.
Choose the right size for your sleep space and baby’s age. The design is intended to make it difficult for babies to pull the product over their face or slip underneath it when used correctly for newborns who are not yet rolling.

Since its global release in 2019 (formerly known as the 'Baby Tuck Sheet'), the HugMe Blanket has provided thousands of babies with secure, comforting, and warm sleep. Parents worldwide have shared glowing reviews, praising how the HugMe Blanket has positively impacted their families’ sleep routines.

Question 64

My white noise won't turn on / wont charge

Accepted Answer

Stopped Charging?

If your Drift Away White Noise Machine isn't charging, please ensure you're using the correct charging setup. The device should be charged using a suitable USB A-to-USB C connector plugged into an electrical outlet. Make sure you're using a wall charger with a USB-A connection that supports at least 5V/0.5A of charging voltage.

Using a charger with a lower capacity may result in suboptimal charging, leading to reduced playback time or a failure to charge the battery fully. Always check the charger specifications to ensure proper charging performance and optimal battery life.

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